68game Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 68game ("we", "us", "our") collects, processes, stores, and protects personal data provided by users ("you", "Player") of the 68game platform, accessible at 68game.asia and all associated sub-domains.

We are committed to protecting the privacy and personal data of every 68game user, including Pakistani players who share sensitive information such as mobile numbers, CNIC details, and banking credentials in the course of using our services. This Policy is designed to give you full visibility into our data practices so you can make informed decisions about your 68game account.

By registering an account or continuing to use the 68game platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any aspect of this Policy, please do not use the 68game platform.

2. Data Controller

68game acts as the data controller in respect of personal data collected through the 68game platform. For the purposes of this Policy, the data controller is the entity operating the 68game platform and responsible for determining the purposes and means of processing your personal data.

For data-related enquiries, corrections, deletion requests, or complaints, you may contact us via:

• Live Chat: Available 24/7 from your 68game account dashboard
• Email (plain text): [email protected]

3. Data We Collect

68game collects the following categories of personal data from users:

• Identity Data: Full legal name, date of birth, nationality, and copies of government-issued identification documents (CNIC, passport) where required for identity verification.
• Contact Data: Pakistani mobile number, email address (where provided), and any communication preferences.
• Financial Data: Payment method details used for deposits and withdrawals, including JazzCash account numbers, Easypaisa wallet numbers, bank account details (HBL, UBL, Meezan Bank, Bank Alfalah), and card data tokenised through our payment processors. We do not store full card numbers on our systems.
• Transaction Data: Records of all deposits, withdrawals, bets placed, games played, and bonus transactions associated with your 68game account.
• Technical Data: IP address, browser type and version, device type and operating system, session duration, pages visited on 68game, and referral source.
• Usage Data: Information about how you use the 68game platform, including game preferences, betting patterns, and feature usage frequency.
• Communications Data: Records of your communications with the 68game support team, including live chat transcripts and email correspondence.

4. How We Collect Your Data

We collect personal data through the following channels:

• Direct submission: Information you provide when registering your 68game account, completing KYC (Know Your Customer) verification, making deposits or withdrawals, contacting support, or filling in any other forms on the platform.
• Automated technologies: Technical and usage data collected automatically when you interact with the 68game platform, including cookies, server logs, and analytics tools.
• Third-party sources: Identity verification and fraud prevention agencies may provide supplementary data to support our KYC obligations. Payment processors provide transaction confirmation data.

5. How We Use Your Data

68game uses your personal data for the following purposes:

• Account management: Creating and maintaining your 68game account, verifying your identity, processing login authentication, and managing account security including two-factor authentication via your Pakistani mobile number.
• Service delivery: Processing deposits and withdrawals in PKR via JazzCash, Easypaisa, and partner banks; settling bets and casino game outcomes; crediting and managing bonuses.
• Legal and regulatory compliance: Fulfilling our obligations under applicable anti-money laundering (AML) and know-your-customer (KYC) requirements, including identity verification and transaction monitoring.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, unauthorised account access, and platform abuse.
• Responsible gaming: Monitoring gaming behaviour to identify potential problem gambling patterns and fulfilling our responsible gaming obligations, including applying self-exclusion requests and limit settings.
• Customer support: Responding to enquiries, resolving disputes, and providing technical assistance through the 68game support team.
• Platform improvement: Analysing aggregated usage data to improve platform performance, game offerings, and user experience.
• Marketing communications: Sending promotional offers and platform updates to users who have not opted out of marketing communications. You may opt out at any time via your account settings or by contacting support.

6. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance: Processing necessary to provide the 68game services to you under the Terms & Conditions you accepted at registration.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML, KYC, and responsible gaming obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Marketing communications and non-essential cookies, where your consent has been obtained and can be withdrawn at any time.

7. Data Sharing & Disclosure

68game does not sell your personal data. We may share your data with the following categories of third parties under strict confidentiality and data processing agreements:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa/Mastercard network operators, and USDT TRC20 processing partners, to facilitate deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML service providers used to verify player identity and screen against sanctions and politically exposed persons (PEP) lists.
• Game providers: Casino game software providers may receive anonymised session data necessary to deliver their games on the 68game platform.
• Law enforcement and regulators: Where we are legally required to disclose data in response to a valid legal request, court order, or regulatory requirement.
• Fraud prevention agencies: Where necessary to prevent, detect, or investigate fraud or financial crime.

All third-party data processors engaged by 68game are contractually bound to process your data only as instructed and in accordance with applicable data protection standards.

8. Cookies & Tracking Technologies

68game uses cookies and similar tracking technologies on our platform for the following purposes:

• Essential cookies: Required for the platform to function correctly, including maintaining your login session, remembering language preferences, and enabling security features. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to understand how players navigate the 68game platform, which pages are most visited, and where users encounter difficulties. This helps us improve the platform. Data is aggregated and anonymised where possible.
• Preference cookies: Store your 68game preferences such as game favourites, display settings, and notification preferences.
• Marketing cookies: Used with your consent to understand which promotional communications are most relevant to you. You may opt out of marketing cookies at any time via your account settings.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will impair your ability to use the 68game platform.

9. Data Security

68game implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 68game servers.
• Encrypted storage of passwords and sensitive account data using one-way hashing algorithms.
• Two-factor authentication (2FA) available to all registered users via OTP to their Pakistani mobile number.
• Regular security audits, penetration testing, and vulnerability assessments of the 68game platform.
• Access controls restricting 68game staff access to personal data on a strict need-to-know basis.
• Automated fraud detection and anomaly monitoring systems operating continuously across the platform.

While we take all reasonable precautions, no internet platform can guarantee absolute security. In the event of a data breach that poses a high risk to affected users, 68game will notify impacted players promptly and take all necessary remedial action.

10. Data Retention

68game retains your personal data for the following periods:

• Active account data: Retained for the duration of your active 68game account relationship.
• Transaction and betting records: Retained for a minimum of five (5) years following account closure to comply with applicable AML and financial record-keeping obligations.
• KYC and identity verification documents: Retained for a minimum of five (5) years following account closure or the conclusion of any ongoing investigation.
• Support communications: Retained for two (2) years following resolution of the relevant query or dispute.
• Marketing data: Retained until you withdraw consent to marketing communications, at which point it is deleted or anonymised within 30 days.

Following expiry of the applicable retention period, your personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

11. Your Rights

As a user of the 68game platform, you hold the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data 68game holds about you.
• Right of rectification: You may request correction of inaccurate or incomplete personal data.
• Right of erasure: You may request deletion of your personal data, subject to our legal retention obligations and ongoing investigation requirements.
• Right to restrict processing: You may request that we limit the processing of your data in certain circumstances.
• Right to data portability: You may request your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of the above rights, please contact the 68game support team via live chat or email. We will respond within 30 days of receiving a verifiable request. We may need to verify your identity before processing the request.

12. Children's Privacy

The 68game platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from individuals under 18. If we become aware that a minor has registered an account or provided personal data, we will immediately suspend the account, delete the associated personal data, and take appropriate steps to prevent recurrence. If you have reason to believe a minor has accessed 68game, please contact our support team immediately.

13. Changes to This Privacy Policy

68game reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. Material changes will be communicated to registered users via the mobile number or email address on file, or through a prominent notification on the 68game platform, no less than 7 days before taking effect.

Continued use of the 68game platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We recommend reviewing this Policy periodically to stay informed of how 68game protects your information.

14. Contact Us

For any privacy-related questions, concerns, data subject requests, or complaints, please contact the 68game Data Protection team:

• Live Chat: Available 24/7 from your 68game account dashboard. Average response under 5 minutes.
• Email (plain text): [email protected]
• Email response time: Under 4 hours during business hours; data subject requests responded to within 30 days.